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Security Features

Security Features for Equity Bank Internet Banking

Equity Bank employs a range of security features for its Internet Banking and other Channels. These measures extend from data encryption to firewalls. Equity Bank uses the most advanced commercially available 128-bit Secure Socket Layer (SSL) encryption technology to ensure that the information exchanged between the customer's Computer and Equity bank over the Internet is secure and cannot be accessed by any third party. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between customers' computers and servers.

The firewall (virtual electronic fence that prevents unauthorized access to the Bank's servers), together with 128-bit SSL encryption technology, helps to provide some of the best security commercially available to keep your password, account details and other sensitive information protected during its transmission over the Internet.

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User Participation

Security anticipation using technological approach works best in conjunction with User participation to exercise caution while providing information or transacting through Internet.
Equity Bank recommends following measures to all Internet Banking Users to ensure secured transactions.

Communication soliciting personal or other information Please do not reply/respond to any communication, including email, SMS or phone call informing you that your banking or other accounts will be closed unless you provide your personal or banking information by responding to such communication or other email address/website/mobile number/phone number, or any communication requiring furnishing of any information personal or otherwise, and representing to be from Equity Bank.

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We would invite you to report or inform Equity Bank about all such instances at our 24 Hour Customer Care Centre or write to us at ebankinghelpdesk@equitybank.co.ke Avoid sending or furnishing personal and financial information on email. Also prior to providing any information (financial or personal) on a website, verify the bona fides of the website, its address and of the owners/operators of such websites. Make sure that the URL (Uniform Resource Locator) that appears in the "address" or "location" box on your browser window is the one you wish to access.

We would invite you to report or inform Equity Bank about all such instances if any website/ URL or entity represents as Equity Bank, at our 24 Hour Customer Care Centre or write to us at ebankinghelpdesk@equitybank.co.ke
Maintain records of the website address, URL and all the reference numbers given with respect to your online transactions, and of the contact details of the website owner/operator. .

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Security of your Internet Banking User ID and Password

To enhance the security in conducting banking and other transactions, it is recommended that you adopt the following practices: Change your Password (Login and Transaction) after your first login and thereafter at least once in a month. Please create and maintain different passwords for Login and for Transactions. This provides additional security for financial transactions through Internet Banking.

You password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords. These increase the security of the passwords.

If you are accessing any website (including www.equitybank.co.ke) from cyber cafe, any shared computer or from a computer other than that of your own, please use the virtual keyboard. In case of change of passwords, do so from your own PC at workplace or at house.

Destroy the PIN mailer after memorizing it and/or change such PIN if the option is available for the same. Keep your PIN a secret and do not disclose it to anyone or write it down in a place which could be accessed by anyone else.
Do not hand over your ATM/Debit Card or Credit Card to anyone as it provides access to ATM/Debit Card number, which can be used by such person.In case you have more than one Internet Banking User ID, use a different password for each of your Internet Banking User IDs.

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General Tips on Internet Security

Open e-mails only when you know the sender. Take special care while opening attachments as it may carry a virus. Be very sure of the website address. A website address is reflected on your Internet Browser. This check is recommended every time you provide any information about yourself.

Look for the padlock symbol at the bottom right of a web page to ensure the site is running in secure mode BEFORE you input sensitive information.

Make sure that your computer is protected with Anti-virus and you have latest anti-virus software. Anti-virus software needs frequent updates to guard against new viruses. Such general updates are usually available Free of Cost from Service Providers. If possible, install a personal firewall to help prevent unauthorized access to your home computer, especially if you connect through a cable or DSL modem.

Do not keep computers online when not in use. Either shut them off or physically disconnect them from Internet connection.

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Monitor your transactions, credit card and bank statements as soon as you receive them to make sure that you are being charged only for transactions you have made. Immediately inform us about any irregularities. You can reach us at ebankinghelpdesk@equitybank.co.ke Review Credit Card and Bank Account statements as soon as you receive them to determine whether any charges have been billed to you which you are not aware of. In case you suspect any unauthorized usage please get your Credit Card/ Debit Card blocked immediately so as to avoid further misuse of it.

If your statement is delayed, call our 24 Hour Customer Care Centre to confirm your address and account balances.

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